Returns & exchange

All products are covered by the guarantee that will be applied by the manufacturers. The duration is 12 months from the delivery of the product.

SportVip.it guarantees the replacement, at no cost to the customer, of any item that is defective, damaged or does not conform to what was ordered, due to errors of its staff.

Any complaints must be sent in writing to shop@sportvip.it within 10 days of the arrival of the goods. Upon opening the return, we will provide you with all the information to proceed.

The customer can choose whether to receive a voucher to spend on the sportvip.it website or a refund, net of shipping costs.

In any case, the right of complaint expires two months after receipt of the goods.

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